Reservation Sales Agents

Key Responsibilities: 

  • Promote and sell products and services within the network
  • Connect and build rapport with customers by actively listening, asking the right questions and offering products and solutions that cater to the customer needs
  • Answer questions regarding destinations, schedules, fares, and other related matters
  • Ensure all calls are answered in a professional and courteous manner and established procedures are followed


  • Work experience with another airline, travel agency, or other travel industry company is preferred
  • Knowledge of Cathay Pacific product, service and route structure
  • Thorough knowledge of airline computer reservations systems
  • Fare and ticketing knowledge and experience
  • Demonstrated passion for customer service in a call centre environment
  • Excellent active listening and communication skills, both verbal and written
  • Fluency in English is required
  • Asian or other language capabilities are desirable
  • Excellent interpersonal skills with superior telephone manners and techniques
  • Ability to convey technical information in a clear and concise manner
  • Flexibility to work variable schedules, including weekends and statutory holidays
  • Permanenet legal right to live and work in Canada


  • Customer Focus
  • Teamwork and Building Partnerships
  • Commercial Acumen
  • Analysis and Problem Solving
  • Accountability
  • Coping with Pressure
  • Interpersonal Effectiveness

Application Deadline: 23 September 2018

Post Details
Posted By Hong Kong International Airport 香港國際機場
Cell Phone
Salary Negotiable
Payment Not Applicable
Location Hong Kong
Industry Transport
Classification Research / Laboratory : Energy, Laboratory, Other, Research and Development
Job Type Contractor
Working time Shift
Working days Shift
Qualification Degree or Above

Jobs data
Company Name:
Hong Kong International Airport 香港國際機場
Job Title:
Reservation Sales Agents
Post Date: