Post Date: 2020-12-18
Positive Grid is one of the fastest growing music technology companies in the world. With our mobile, desktop, and hardware product integration, we are changing the way guitarists around the world play, create, and share music. We have a culture of innovation, collaboration, and creativity. If you share this vision with us, then we want to hear from you.
So what are you waiting for? Live up with your passion!
Customer Service Director 客戶服務總監
- We’re looking for a highly skilled customer service director responsible for identifying and developing all culture, process and performance improvements and efficiencies for the customer and for leading/developing a team, who typically deliver customer interactions across multiple channels (Telephone. Email. Online. Live Chat, Social Media etc).
- Objectives of this Role - Provide and drive exception performance which contributes to high levels of service to clients - Empower and Engage the Customer Service Team and contribute to the overall success of the global support team. - Build up DTC(direct to consumer) mind set in customer service team; solving customer’s issue from customer journey and provide the excellent customer experience. - Drive structure in managing support cases, publishing progress made and clear sense of direction towards resolving issues that improve customer satisfaction levels
How to Apply:
- Skills and Qualifications - Extensive experiencing of managing operational customer service teams - Expert knowledge of Customer Service and day to day (Shipping/CRM/Consultancy) operations activities with a strong understanding of entire customer lifecycle. - Strong analytical ability & highly customer focused - Strong leadership skills with the ability to lead teams, develop staff and work collaboratively in a cross-functional environment - Expert knowledge of DTC(direct to customer) in customer service is a BIG plus
Interested parties please press APPLY Button
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||Sales / Customer Service / Business Development : Account Services, Business Development, Channel / Distribution, Customer Service, Other, Retail, Telemarketing, Wholesale
||Monday to Friday
||Degree or Above