Assistant Manager - Centralised Master Data
Reports to: Global Business Services Manager
Department: Global Business Services (GBS)
GBS will be Cathay Pacific's trusted partner in establishing end to end processes and services to deliver value through simplification, innovation and automation.
The ultimate purpose of this role is to deliver quality services, in a cost effective and efficient way, to all business units / subsidiaries, employees and external stakeholders.
This role is accomplished by leading or participating in, for example, the:
  • Standardization and simplification of policies and procedures
  • Review of existing tools on documentation and information management
  • Proposal and implementation of improvement initiatives such as lean, robotics, and ECM
  • Improvement of GBS presence throughout internal communication channels
Key Responsibilities
Reporting to the Global Business Services Manager – Centralised Master Data, this position is currently responsible for providing services and administration of the core data in SAP that is essential to operations for employees and business units.  It manages SAP master data requests on vendors, customers, materials, delegation of authority, cost / profit centres, GL accounts, projects and work breakdown structure, treasury, and flight order master data. This role supports the ongoing process improvement initiatives for the team, department, and other business units across the whole company.
Daily Operations
  • Handle and manage case requests as required
  • Ensure tasks are carried out to a high standard and completed within service level agreements (SLAs)
  • Provide regular operational feedback to the GBS Manager as well as identify and escalate potential serious operational and customer issues
  • Given the management of sensitive data, to maintain confidentiality and observe data protection and associated guidelines where appropriate
  • Track, measure and achieve defined team and department metrics 
Process improvement initiatives
  • Lead process improvement initiatives within GBS as well as with business units, to deliver efficiencies and benefits to internal and external customers
  • Undertake any project work relevant to the activities of GBS as requested by the GBS managers
  • Act as a Project Manager to lead cross-functional team and project meetings and work collaboratively with all necessary individuals to achieve the goals of each given project
  • Document and monitor business processes, business rules, metrics and standard operating procedures as a result of improvement initiatives 
  • Work with key stakeholders to determine areas for optimization; develop solutions to continuously improve and streamline processes and to develop value adding enhancements
  • Partner with stakeholders to implement process modifications that support changing business and compliance requirements
Centralised Master Data Lead is expected to manage the daily operations and improvement initiatives on a 50-50 time-allocation basis.
Assistant Manager – Centralised Master Data is expected to work with the GBS Manager on project and daily operations on an 80-20 time-allocation basis respectively.
  • Relevant tertiary qualifications in Business, Commerce, Information Technology, with a major or sub major in Finance and/or Accounting, (or equivalent skills and knowledge)
  • 5+ years of experience in Finance, Accounting and Master Data Management roles (or equivalent level of skill obtained through on the job training/experience) within General Business Services / Shared Services environment
  • Experience and/or fundamental knowledge of Master Data Management
  • Experience and/or fundamental knowledge of Airline Industry
  • Experience with SAP S/4HANA or other major financial systems essential
  • Technical financial skills as required
  • Demonstration of leadership skills by role-modelling, engaging the team and creating a positive environment
  • Ability to multi-task between daily operations and project initiatives in a fast-paced environment
  • Strong analytical and problem-solving skills
  • Capability to work independently with strong sense of responsibility
  • Open-minded in adopting technologies
  • Customer-centric. Ability to act consistently and fairly with GBS’ customers/business units, focusing on resolving issues and performing with a customer focused attitude
  • Strong written and verbal Chinese (Cantonese) and English communication skills
  • Ability to maintain the highest degree of confidentiality, and be discreet and professional with all levels of the organisation
  • Strong influencing and interpersonal skills to collaborate with Business Units and work with a diverse group of people to meet goals and objectives
  • capable of providing leadership and direction to direct reports
  • Strong project management with ability to manage multiple conflicting priorities
  • Take initiative to identify and anticipate client needs and make recommendations for implementation
  • Strong verbal and written communication 
  • Certified Yellow Belt (Completion of at least one yellow belt project) and completion of green belt training (or equivalent), or related job experience
Key Competencies
  • Developing Professional Expertise
  • Analysis and Problem Solving
  • Planning and Organising
  • Continuous Improvement and Innovation
  • Teamwork and Building Partnerships
  • Communication Skills
  • Leading and Engaging Teams
  • Driving Business Performance and Change
Application deadline: 2 March 2021
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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Post Details
Posted By Cathay Pacific
Salary Negotiable
Payment Not Applicable
Location Hong Kong
Industry Transport
Classification Sales / Customer Service / Business Development : Account Services, Business Development, Channel / Distribution, Customer Service, Other, Retail, Telemarketing, Wholesale
Job Type Full time
Working time Shift
Working days Shift
Qualification Degree or Above

Jobs data
Company Name:
Cathay Pacific
Job Title:
Assistant Manager - Centralised Master Data
Post Date: