The Dah Sing Group is a leading financial services group in Hong Kong, active in providing banking, insurance, financial and other related services in Hong Kong, Macau and Mainland China. The Dah Sing Group consists of two listed companies, Dah Sing Financial Holdings Limited ("DSFH"), which has been listed on the Hong Kong Stock Exchange since 1987, and Dah Sing Banking Group Limited ("DSBG"), which has been listed on the Hong Kong Stock Exchange since 2004 and in which DSFH is the majority shareholder.
DSFH is the holding company for the group's general insurance and pension fund DSBG has three banking subsidiaries (Dah Sing Bank, Banco Comercial de Macau and Dah Sing Bank (China) Limited), providing banking and financial services through a branch network of around 70 branches over Hong Kong, Macau and Mainland China, and a securities trading company.

  • The local bank with a personal touch, growing with our customers in Hong Kong, Pearl River Delta and beyond
  • To create value for our customers by providing quality products and excellent service
  • To grow with our employees through mutual commitment
Manager, Technical Support
(This position is recruited by CoolJobz)
  • Assists Department Head to define a medium to long term network and infrastructure strategy and roadmap and keep on fine-tuning and maintaining a secured, high performance and availability IT infrastructure
  • Guides the Technical Support Managers to ensure the projects and tasks are align to the corporate infrastructure and network strategy
  • Perform inter-network performance management, capacity planning, including managing throughput and traffic flow
  • Recommend alternative technologies and improvements to increase operations efficiency or cost reduction
  • Evaluate IT technologies, market trends and industry plus identify prospective impact on business and operations
  • Acts as Project Manager on critical infrastructure projects
  • Studies and proposes solutions to support the Group's new business directions and initiatives, including cloud based platform and Fintech initiatives 
  • Ensure all the problem and change requests are compliant to the group policy 
  • Bachelor Degree in Computer Science, Information Systems or related disciplines
  • Minimum 8 years of experience in technical support area in financial services industry
  • Excellent client management skill and able to prioritize, multi-tasks and follow established procedures to attain positive results when resolving customer issues
  • Technical skills and experience using the operation system of Linux, Windows and UNIX and the database of DB2, Oracle and SQL and supporting of SAN storage and VMware environment
  • Good team management and organizational skill and able to work independently and communicate well with stakeholders at all levels, including senior management
  • Certification in project management and/ or technical support management is preferred
  • Hands-on experience in DEVOPS and Cloud Computing, is preferable
  • Experience on design and implementation experience in different Cloud Service Providers such as Amazon Web Services (AWS), Microsoft Azure, Google Cloud, is preferable
  • Excellent command in English, Cantonese and Mandarin

  • 40,000 - 50,000
  • North Point
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Post Details
Salary 50000
Payment per month
Location Hong Kong
Industry Banking / Finance
Classification Information Technology : Hardware, Mobile / Wireless communications, Network / Support, Other, Project Management, Software Development, Webmaster / SEO
Job Type Full time
Working time Morning and Evening
Working days Monday to Friday
Qualification Degree or Above

Jobs data
Company Name:
Job Title:
Manager, Technical Support
Post Date: